I have been working in the area of conflict and conflict resolution for over 25 years and I see conflict as a 'crisis in human interaction'- whereby the parties sometimes have difficulty hearing and understanding one another. While most of the time we can navigate through it smoothly, occasionally, we encounter obstacles that can leave us feeling stuck. 

Conflict, while often messy, is a natural part of being human and essential to our personal and relational growth.

Impact of Conflict in the Workplace