Many view conflict resolution as the pursuit of a solution, compromise, or agreement. I take a different approach. I define conflict as a 'crisis in human interaction,' where individuals struggle to listen and understand each other. My goal is to help shift destructive interactions—where feelings of weakness, confusion, fear, and mistrust dominate—into productive ones, fostering strength, clarity, calm, openness, and trust.

By focusing on the interaction and exploring both your own feelings and those you have toward the other person, you can build self-determination and agency to make the choices that are right for you. In the end, you may reach an agreement or not—that's up to you!